Question 1

Why do you specialize and only work with Airbnb listings ?

Accepted Answer

We feel our business model and operating philosophy are closely aligned to those of Airbnb. We believe that concentrating our efforts on the most progressive listing platform and the types of guests it targets will yield the best results for you. We focus on building your brand, reputation, and review history on Airbnb. This represents a very strategic and targeted effort to be a superior host on Airbnb versus a generalist across multiple platforms. We also believe Airbnb provides an important and unprecedented level of host protection and security assurance that other platforms just don’t. This includes guest verified ID, guest reviews by other hosts, the simplest payment system and Airbnb’s Host Protection Insurance of $1 million.

Question 2

How do you optimize my Airbnb listing everyday?

Accepted Answer

We start using our dynamic pricing tool to optimize your nightly rates. We also update your listing copy, add new listing content or tweak your guidebook to keep it up to date. We want to signal to Airbnb that you are an active participant in their community and are constantly working to enhance the overall guest experience by ensuring your listing is current, information-rich and relevant. You may not be a full-time host but your listing will be acting like one.

Question 3

Can I set a minimum price for my listing ?

Accepted Answer

Yes. We won’t set your nightly price below what you establish as the minimum nightly price. We believe setting a minimum price is critically important to maintain your value position versus competitive listings in your area. It also serves as an important screener ensuring you are targeting guests best suited to your property and your unique value proposition.

Question 4

Are your featured as the host or co-host on my listing?

Accepted Answer

We are featured as the Host of your listing as we would be the guest’s main point of contact for all booking enquiries, communications and questions.

Question 5

Will you work with Airbnb on my behalf to help get it resolved?

Accepted Answer

Yes. Under your guidance and direction, we will coordinate all the communication with Airbnb and the guest to help find a resolution.

Question 6

Do you meet guests to give them keys or help them check-in?

Accepted Answer

No. We operate as your virtual, internet based host and handle all guest contact and communication through the Airbnb website or app. Your Airbnb rental must offer self-check-in via a digital keypad, smart lock, lockbox, building staff or other means. If you have someone on the ground who will be helping guests with check-in, we can help coordinate with them to meet the guest on arrival.

Question 7

How are Guest Payments from Airbnb handled ?

Accepted Answer

We will issue your payment for each reservation 72 hours or less after we receive payment from Airbnb. Payments will be transferred directly into your bank account. You will also receive a monthly account statement for your listing detailing all reservation activity, payouts received, payouts issued and our cohosting service fee.

Question 8

What are your fees ?

Accepted Answer

We have a very low 15% co-hosting service fee that is calculated on the Airbnb Payout for each completed reservation. It includes our complete performance-driven management system along with your custom, monthly KPI action plan.

Question 9

Do I have to commit to a long-term contract  ?

Accepted Answer

No. If at any time after 90 days of working with us you are unhappy with our services, you can terminate our agreement. We will continue to provide co-hosting services for all reservations made prior to the date you notify us of your decision to terminate and the official termination date will be the check-out date of the last existing reservation

Question 10

Do I have to use the Instant Book feature ?

Accepted Answer

The Instant Book feature is an important search filter on Airbnb and using it will significantly improve your listings performance. However, it is completely your decision whether you would like us to turn on the Instant Booking feature for your listing. Some hosts are comfortable using Instant Booking while others would rather have us use additional screening measures before accepting a booking.

FAQ